Refund policy
Return and Refund Policy
Last updated: August 2026
Our 60-Day Return Policy
We offer a 60-day return window, meaning you have 60 days after receiving your item to initiate a return.
Eligibility Conditions
To be eligible for a return, your item must be in the same condition as you received it, unused, in its original packaging, and accompanied by proof of purchase (order number or receipt).
How to Initiate a Return
To start a return, please contact us by email at info@alaurys.com with your order number. Once your return request has been submitted and approved, you will receive return instructions and a return shipping label if applicable.
Items returned without first initiating a return by email will not be accepted.
Return Shipping Costs
For change-of-mind returns: You are responsible for return shipping costs. You may use the carrier of your choice to return items to our specified return address.
For defective, damaged, or incorrect items: We will provide you with a prepaid return label at no cost to you. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Exchanges
We do not offer direct exchanges. The fastest way to ensure you get the item you want is to return the item you have (once approved) and make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your returned item, and we will let you know if the refund has been approved or denied.
If approved: You will be automatically refunded to your original payment method within 10 business days of our approval. Please note that your bank or credit card company may take additional time to process and display the refund.
If more than 15 business days have passed since the approval of your refund and you have not received it, please contact us at info@alaurys.com.
60-Day Satisfaction Guarantee — Satisfied or Refunded
In addition to your legal return rights, we offer a satisfaction guarantee to first-time buyers. If you have used our product and are not satisfied, we will refund your purchase under the following conditions.
To claim this guarantee, you must: (1) explicitly state that you are claiming the Satisfaction Guarantee (not a standard return), (2) submit your request within 60 days of delivery, (3) provide a brief description of your experience (3 to 4 sentences explaining why you are dissatisfied), and (4) return the product using the return label we provide.
Limitations: This guarantee is limited to one use per customer, it is available only on first purchases and does not apply to subsequent orders, and we reserve the right to decline claims that appear fraudulent.
To claim, send an email to info@alaurys.com and clearly state that you are claiming the Satisfaction Guarantee. We will review your request and let you know if it has been approved.
Legal Information
ALAURYS is a brand operated by Guillaume-Alexandre Laurent, sole proprietor. Registered office: 50 Rue des Hibiscus, Le Raizet, 97139 Les Abymes, Guadeloupe, France.
Contact: info@alaurys.com
Governing Law
This policy is governed by applicable law. In the event of a dispute, an amicable solution will be sought before any legal action. Failing agreement, the competent courts shall have jurisdiction.